Terms of Use – Femiva.shop

These Terms of Use (“Terms”) govern your access to and use of Femiva.shop (the “Website”), including all content, features, and services offered on or through the Website (e.g., browsing clean beauty products like cleansers/serums/makeup, creating a user account, using the “Routine Builder” tool, placing orders, or accessing customer support). By accessing or using the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Terms of Purchase, and Refund Policy (all available on the Website). If you do not agree to these Terms, you may not access or use the Website.

1. Eligibility

To use the Website, you must meet the following requirements:

Be at least 13 years of age. If you are between 13 and 17 years old, you must obtain the consent of a parent or legal guardian to use the Website, and your parent/guardian must agree to these Terms on your behalf.
Have the legal capacity to enter into a binding contract (or have a parent/guardian act on your behalf if you lack such capacity).
Comply with all applicable local, state, federal, and international laws, regulations, and these Terms.
Not be prohibited from accessing the Website by any court order, legal restriction, or prior violation of our policies (e.g., past fraudulent activity related to clean beauty product purchases).

If you use the Website on behalf of a business, organization, or other entity (e.g., a beauty salon purchasing skincare products in bulk), you represent that you have the authority to bind that entity to these Terms, and “you” shall refer to both you and the entity.

2. User Accounts

2.1 Account Creation & Maintenance

To access certain features of the Website (e.g., saving skin type preferences for personalized product recommendations, storing shipping addresses for faster checkout, tracking past orders of serums or makeup), you may create a user account. When creating an account, you must provide accurate, complete, and up-to-date information—including your full name, valid email address, and a secure password.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. This includes preventing unauthorized access by third parties (e.g., not sharing your password with others, logging out after using public devices).
If you suspect any unauthorized access to or use of your account (e.g., unknown orders for clean beauty products, changes to your saved skin preferences), you must notify Femiva.shop immediately at [email protected]. We will assist you in securing your account (e.g., resetting your password, canceling unauthorized orders) as soon as possible.
We reserve the right to suspend or terminate your account at our discretion if:
You provide false, incomplete, or outdated information (e.g., a fake email address, incorrect billing details for skincare purchases).
You violate these Terms, our Privacy Policy, or any other applicable policy (e.g., misusing coupons for discounted clean beauty products).
Your account is inactive for a continuous period of 12 months (we will notify you via email at least 30 days before termination to allow you to reactivate it).

2.2 Account Responsibilities

You may not share your account credentials with any third party or allow others to use your account (e.g., letting a friend use your account to purchase a lipstick at a promotional price).
You agree to use your account only for legitimate purposes related to clean beauty product shopping and engagement—including:
Browsing, researching, and purchasing clean beauty products (e.g., cleansers, moisturizers, cruelty-free makeup).
Using the “Routine Builder” tool to create personalized skincare routines based on your skin type (e.g., oily, sensitive, mature).
Contacting customer support for assistance with product questions or orders.
You may not use your account for fraudulent, illegal, or unauthorized activities—such as:
Placing orders with stolen payment methods.
Creating multiple accounts to exploit promotions (e.g., using a single coupon code across multiple accounts for discounted serums).
Accessing or modifying other users’ accounts without permission.

3. Permitted & Prohibited Uses of the Website

3.1 Permitted Uses

You may use the Website only for the following lawful, non-commercial purposes (unless explicitly authorized for commercial use, e.g., bulk purchases by beauty salons):

Browsing, searching, and learning about clean beauty products—including reading ingredient lists, product descriptions, and user reviews (e.g., researching the benefits of a vitamin C serum, checking if a moisturizer is suitable for sensitive skin).
Creating and managing a user account to access personalized features (e.g., saving favorite products like vegan lipsticks, tracking order history).
Using the “Routine Builder” tool or other interactive features to receive tailored recommendations for clean beauty products.
Placing orders for clean beauty products in accordance with our Terms of Purchase.
Contacting customer support for assistance with product questions (e.g., “Is this toner fragrance-free?”), order issues (e.g., delayed delivery of a cleanser), or returns (e.g., a serum that caused skin irritation).
Accessing and using non-commercial content from the Website (e.g., sharing a blog post about “clean beauty for acne-prone skin” on social media, saving a product image of a lipstick for personal reference)—provided you do not modify the content and include a link back to the Website.

3.2 Prohibited Uses

You may not use the Website for any of the following activities. We reserve the right to take legal action against you (and suspend/terminate your account) if you violate these restrictions:

Illegal or Fraudulent Activity: Violating any law or regulation—including but not limited to:
Fraudulently purchasing clean beauty products (e.g., using stolen credit cards, claiming false returns for used serums).
Selling or distributing counterfeit Femiva.shop products (e.g., copying our “fragrance-free cleanser” label for unauthorized products).
Misrepresenting your identity or purpose (e.g., posing as a Femiva.shop representative to obtain user information).
Unauthorized Access or Interference: Attempting to access, modify, or disable any part of the Website—including:
Hacking, scraping, or using automated tools (e.g., bots) to collect product data (e.g., ingredient lists, pricing for clean beauty products) without our prior written permission.
Overloading servers with excessive requests (e.g., repeatedly refreshing a product page during a limited-edition serum launch) to disrupt Website functionality.
Interfering with order processing systems (e.g., manipulating checkout to avoid paying for makeup products).
Misuse of Content: Copying, reproducing, distributing, modifying, or creating derivative works of any content on the Website—including:
Product images (e.g., using a lipstick shade swatch to promote another brand’s makeup).
Ingredient lists or product descriptions (e.g., republishing our serum’s formula on another beauty website).
Logos, trademarks, or brand names (e.g., using the “Femiva.shop” logo without permission).

This does not apply to non-commercial, personal use as permitted in Section 3.1.

Harmful or Inappropriate Content: Posting, transmitting, or sharing content that is defamatory, harassing, threatening, obscene, discriminatory, or harmful—including:
False reviews of clean beauty products (e.g., lying about a moisturizer causing an allergic reaction to harm our brand).
Hate speech related to skin type, beauty preferences, or personal characteristics.
Malicious software (e.g., viruses, malware) that could damage the Website or users’ devices.
Exploitation of Promotions: Manipulating promotions, discounts, or coupon codes to gain unfair advantages—such as:
Using expired coupons for discounted clean beauty products.
Creating multiple accounts to claim the same promotion (e.g., a “free travel-sized toner with first order” offer) multiple times.
Combining incompatible promotions (e.g., using a “20% off all serums” coupon with a “buy one, get one free” offer if explicitly prohibited).

4. Intellectual Property

All content on the Website—including but not limited to logos, trademarks, product images (of cleansers, serums, makeup, etc.), ingredient lists, product descriptions, text, videos, software, and interactive tools like the “Routine Builder”—is the intellectual property of Femiva.shop or our licensors. The “Femiva.shop” name and logo are registered trademarks of Femiva.shop, and all other trademarks displayed on the Website (e.g., “Cruelty-Free Certified” logos) are the property of their respective owners.
You are granted a limited, non-exclusive, non-transferable license to access and use the Website’s intellectual property solely for your personal, non-commercial use of the Website (e.g., viewing product images to decide on a lipstick shade, reading ingredient lists to check for irritants). This license does not allow you to:
Sell, rent, sublicense, or distribute any intellectual property from the Website (e.g., reselling our serum’s ingredient list to another beauty brand).
Use the Website’s intellectual property for commercial purposes (e.g., using Femiva.shop’s logo to promote your own skincare products).
Alter, modify, or create derivative works of any intellectual property (e.g., editing a product image to make a serum appear to have a different texture).
Remove or obscure any copyright, trademark, or other proprietary notices from the Website’s content.
Any unauthorized use of the Website’s intellectual property may violate copyright laws, trademark laws, and these Terms—and may result in legal liability (e.g., fines, damages) or account termination.

5. Third-Party Links & Content

The Website may contain links to third-party websites, services, or content—including but not limited to:

Social media platforms (e.g., Instagram, Facebook) where we share clean beauty tips or product updates.
Payment processors (e.g., Stripe, PayPal) used to process purchases of skincare or makeup products.
Third-party blogs or articles about clean beauty trends (e.g., a link to a dermatologist’s blog about “natural ingredients for anti-aging”).

These links are provided for your convenience only. Femiva.shop does not endorse, control, or assume responsibility for any third-party content, products, or services. This includes:

The accuracy, legality, or safety of third-party websites (e.g., a blog post with incorrect information about clean beauty ingredients).
The privacy practices of third parties (e.g., a social media platform’s data collection policies).
Any transactions or interactions you have with third parties (e.g., purchasing a non-Femiva product from a linked website).

You access third-party links at your own risk. We recommend reviewing the terms of use and privacy policies of any third-party website before using it. These Terms do not apply to third-party websites or content.

6. Disclaimer of Warranties

The Website and all content, features, and services offered on or through the Website are provided “as is” and “as available” without any warranties of any kind—either express or implied. To the maximum extent permitted by law, Femiva.shop disclaims all warranties, including but not limited to:

Warranties of Merchantability: The warranty that the Website or clean beauty products will meet your expectations (e.g., a serum will reduce dark spots, a cleanser will be gentle on sensitive skin). We strive to provide accurate product descriptions, but individual results may vary based on skin type, usage, and other factors.
Warranties of Fitness for a Particular Purpose: The warranty that the Website or its features will be suitable for your specific needs (e.g., the “Routine Builder” tool will recommend the perfect skincare routine for your skin type).
Warranties of Non-Infringement: The warranty that the Website or its content will not infringe on the intellectual property rights of third parties.
Warranties of Availability or Error-Free Use: The warranty that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Technical issues (e.g., server downtime during a clean beauty product launch, slow loading of product images) may occur, and we are not liable for any disruption to your use of the Website.

Your use of the Website is at your sole risk. If you are dissatisfied with the Website, its content, or any clean beauty product purchased through the Website, your sole remedy is to stop using the Website or return the product in accordance with our Refund Policy.

7. Limitation of Liability

To the maximum extent permitted by law, Femiva.shop shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of the Website (or inability to access or use the Website), including but not limited to:

Damages from lost profits or business opportunities (e.g., a beauty salon losing revenue due to delayed delivery of bulk skincare products).
Damages from unauthorized access to or use of your account (e.g., fraudulent orders for high-value anti-aging sets placed under your name).
Damages from errors, omissions, or inaccuracies in Website content (e.g., purchasing a “fragrance-free” serum that contains a synthetic scent due to a description error).
Damages from skin irritation, allergic reactions, or other harm caused by clean beauty products (unless the harm is due to a product defect or mislabeling, in which case liability is limited to the amount you paid for the product).
Damages from viruses, malware, or other harmful components obtained through the Website.

Our total liability to you for any claim related to these Terms or the Website shall not exceed the total amount you paid for clean beauty products through the Website in the 12 months preceding the claim. This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory—and even if we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless Femiva.shop, its affiliates, employees, officers, directors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your access to or use of the Website (e.g., a claim that you infringed a third party’s intellectual property by sharing a product image).
Your violation of these Terms or any applicable law, regulation, or third-party right (e.g., a claim that you used a stolen credit card to purchase clean beauty products).
Your account activities (including unauthorized use by others, if you failed to secure your credentials—e.g., a claim for damages from an unauthorized order placed under your account).
Your submission of content to the Website (e.g., a defamation claim arising from a false review you posted about a clean beauty product).

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you shall cooperate with us in defending the claim.

9. Changes to These Terms

Femiva.shop reserves the right to modify these Terms at any time. When we make changes, we will:

Post the updated Terms on the Website (Femiva.shop) with a new “Last Updated” date at the top.
Notify registered users via email (to the address associated with their account) if the changes are material (e.g., updates to prohibited uses, limitation of liability, or account termination rules).

Your continued access to or use of the Website after the changes take effect constitutes your acceptance of the updated Terms. We recommend reviewing these Terms periodically (e.g., before making a large purchase of clean beauty products) to stay informed of any changes.

10. Termination

We may terminate or suspend your access to the Website at our discretion, without notice, if you violate these Terms, engage in any prohibited activity, or pose a risk to Femiva.shop or other users (e.g., fraudulent behavior, harassment of customer support).
You may terminate these Terms at any time by discontinuing use of the Website and deleting your account (you can request account deletion by emailing [email protected]).
Upon termination, your right to access and use the Website will immediately cease. All provisions of these Terms that by their nature should survive termination (e.g., Intellectual Property, Limitation of Liability, Indemnification) will remain in effect.

11. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles.
Any dispute arising out of or related to these Terms or the Website (e.g., a disagreement about a refund for a clean beauty product, account termination) shall first be resolved through good-faith negotiation. To initiate negotiation, contact us at [email protected] with details of the dispute—we will respond within 10 business days to begin discussions.
If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association. Arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding on both parties.
You waive any right to a jury trial or class action lawsuit related to any dispute arising out of these Terms or the Website.

12. Contact Us

If you have questions, concerns, or disputes related to these Terms or your use of the Website (e.g., clarifying a prohibited use, reporting unauthorized account activity), please contact our customer service team at:

Email: [email protected]