Shipping Policy – Femiva.shop

At Femiva.shop, we prioritize safe, timely delivery of your clean beauty products—from glass-bottled serums and toners to cream-based moisturizers and pigmented makeup. We understand that these items require careful handling to avoid leaks, breakage, or contamination, so we’ve designed our shipping process to protect your order every step of the way. This policy outlines our shipping coverage, processing timelines, delivery methods, costs, and other key details to keep you informed.

1. Shipping Coverage

We currently offer shipping to the following regions. If your location isn’t listed, please contact our customer service team at [email protected] for more information on potential shipping arrangements:

Domestic Shipping: All 50 states in the U.S., including Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.
International Shipping: Canada, United Kingdom, Australia, most countries in the European Union (such as Germany, France, Italy, Spain), Japan, South Korea, and New Zealand. Note: International shipping may be subject to local customs duties, taxes, or import fees imposed by your country’s authorities. These charges are the responsibility of the recipient and are not included in your order total or shipping cost—you will need to pay them directly to the customs office or carrier upon delivery.

2. Order Processing Time

Before your order ships, we take extra care to prepare and inspect your clean beauty products to ensure they arrive in perfect condition. Here’s what to expect:

Standard Processing: Most orders are processed within 1-3 business days (Monday to Friday, excluding weekends and U.S. public holidays). Processing includes:
Verifying inventory (e.g., checking stock for your chosen fragrance-free cleanser or vegan lipstick).
Inspecting products for defects (e.g., ensuring serum pumps work, moisturizer jars are sealed, makeup tubes are unbroken).
Packaging items securely: Glass bottles (like toners or serums) are wrapped in bubble wrap and placed in padded sleeves; cream or liquid products are sealed with leak-proof tape; and all items are packed in sturdy boxes with filler to prevent shifting during transit.
Extended Processing: During peak periods—such as holiday sales, new product launches (e.g., a limited-edition serum drop), or high-demand events (like Black Friday)—processing time may extend to 3-5 business days. We’ll notify you via email if your order is affected by delays, including a new estimated shipping date.
Customized or Routine Boxes: If you’ve ordered a personalized clean beauty routine box (e.g., tailored to oily skin with curated cleanser, serum, and moisturizer) or custom-labeled products, processing time may be 5-7 business days to account for the personalized preparation.

3. Shipping Methods & Delivery Timelines

Once your order is processed, we’ll ship it using trusted carriers that specialize in safe delivery of beauty and personal care items. You can select your preferred shipping method at checkout, and delivery timelines will vary based on your location and the method chosen.

3.1 Domestic Shipping (U.S.)

We offer three shipping methods for U.S. orders, each designed to balance speed and cost:

Standard Shipping: Delivered via USPS First Class or UPS Ground, this method typically takes 3-5 business days for delivery to most U.S. locations. It includes basic tracking and delivery confirmation, so you can monitor when your order (e.g., a hydrating mask or cruelty-free mascara) will arrive. This is a cost-effective option for non-urgent orders.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2nd Day Air, this method reduces delivery time to 2-3 business days. It’s ideal if you need your product sooner—for example, a replacement cleanser after running out, or a gift for a friend’s birthday. Expedited shipping includes detailed tracking and signature confirmation (optional, upon request).
Overnight Shipping: Delivered via USPS Priority Mail Express or UPS Next Day Air, this method ensures next-business-day delivery for orders placed before 12 PM ET (Monday to Friday). Overnight shipping is available for most U.S. locations (excluding remote areas like Alaska, Hawaii, and U.S. territories—for these, delivery may take 2 business days). It includes real-time tracking, signature confirmation, and insurance for high-value orders (e.g., a premium anti-aging serum set).

3.2 International Shipping

For international orders, we offer two shipping methods to accommodate different delivery needs:

Standard International Shipping: Delivered via USPS International Priority or DHL Economy, this method generally takes 7-14 business days to reach most destinations. It includes basic tracking (though tracking may be limited once the package leaves the U.S.) and customs clearance assistance—we’ll include all necessary documentation (e.g., product ingredient lists, commercial invoices) to help your order pass through customs smoothly.
Express International Shipping: Delivered via DHL Express or FedEx International Priority, this method speeds up delivery to 3-5 business days for most countries. It’s recommended if you need your clean beauty products quickly (e.g., a specialty toner for sensitive skin) or want more reliable tracking. Express shipping includes door-to-door delivery, detailed customs clearance support, and insurance for your order. Note: Delivery times may be extended by customs delays—these are outside our control, but we’ll help you resolve any customs-related issues if they arise.

4. Shipping Costs

Shipping costs are calculated at checkout based on three factors: your shipping location, the weight and size of your order (e.g., a single lipstick vs. a full skincare set), and the shipping method you select. Below are our standard cost guidelines (subject to change based on carrier rates or order specifics):

4.1 Domestic Shipping (U.S.)

Standard Shipping: Costs range from \(4.99 to \)12.99. Orders with lighter, smaller items (e.g., a single lip balm or travel-sized toner) start at \(4.99, while larger or heavier orders (e.g., a 6-piece skincare bundle or multiple glass-bottled serums) may cost up to \)12.99.
Expedited Shipping: Costs range from \(12.99 to \)24.99. Pricing depends on distance—for example, shipping a serum from our warehouse in California to New York may cost \(12.99, while shipping to Alaska may cost \)24.99.
Overnight Shipping: Costs range from \(24.99 to \)49.99. Pricing is based on location and order weight—overnight shipping for a small order (e.g., a single moisturizer) to a nearby state may cost \(24.99, while a large order to a remote state may cost \)49.99.

4.2 International Shipping

Standard International Shipping: Costs range from \(14.99 to \)39.99. Pricing varies by country and order weight—shipping a lipstick to Canada may cost \(14.99, while shipping a full skincare set to Australia may cost \)39.99.
Express International Shipping: Costs range from \(39.99 to \)89.99. This method is more expensive due to faster delivery—shipping a serum to the UK may cost \(39.99, while shipping a large order to Japan may cost \)89.99.

You can view the exact shipping cost for your order before completing checkout: simply add your desired products to the cart, enter your shipping address, and select a shipping method—the total shipping cost will be displayed in the order summary.

5. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (e.g., USPS Tracking, UPS Tracking, DHL Tracking). You can use this link to:

Check the real-time status of your package (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
View the estimated delivery date (updated by the carrier based on transit progress).
Track the package’s location (for most methods, this includes city-level or neighborhood-level updates).

If your tracking number isn’t updating, or if it shows “Label Created” but no further movement for more than 3 business days (domestic) or 7 business days (international), please contact us at [email protected]. We’ll follow up with the carrier to resolve the issue—this may include locating the package, requesting a delivery update, or initiating a replacement if the package is lost.

6. Missing or Lost Packages

We take responsibility for ensuring your clean beauty products reach you safely. If your package is marked as “Delivered” but you haven’t received it, or if it’s declared lost by the carrier, here’s how we’ll help:

Marked as Delivered but Not Received:

First, check with neighbors, building managers, or mailrooms—carriers sometimes leave packages with these parties to avoid theft, especially if you’re not home.
Wait 24 hours—occasionally, carriers mark packages as “Delivered” a day early, and they may arrive the next business day.
If you still haven’t received the package after 24 hours, contact us at [email protected] with your order number and tracking number. We’ll file a delivery investigation with the carrier and provide you with updates every 2-3 days. If the carrier confirms the package is missing, we’ll either reship your order or issue a full refund (per your preference).

Lost by the Carrier: If the carrier declares your package lost (usually after 7 business days of no tracking updates for domestic orders, or 14 days for international orders), we’ll resolve the issue within 48 hours. You can choose between a free reshipment of your order (with expedited shipping for domestic orders, at no extra cost) or a full refund of your order total (including shipping costs).

7. Address Changes & Cancellations

If you need to change your shipping address or cancel your order after it’s been placed, please act quickly—we process orders fast to get your clean beauty products to you sooner.

Address Changes: Contact us at [email protected] within 12 business hours of placing your order. We can only update the address if your order hasn’t left our warehouse yet. If the order has already shipped, we cannot change the address—you’ll need to contact the carrier directly to request a redirect (note: carriers may charge a fee for this service, and we are not responsible for packages delivered to the original address).
Cancellations: To cancel an order, email us at [email protected] with your order number and a clear request to cancel. We can only cancel orders that haven’t been processed or shipped (typically within 1-3 business days of placement). If the order has already shipped, you’ll need to follow our Refund Policy to return the package for a refund once you receive it.

8. Restricted Items & Shipping Restrictions

Certain clean beauty products may be restricted or require special handling for international shipping, due to local regulations on ingredients or liquid products. For example:

Some countries restrict products containing certain plant extracts, essential oils, or active ingredients (e.g., high-concentration retinol).
Liquid products over 100ml may be restricted in international air shipping (we’ll adjust packaging or notify you if this applies to your order).

Before placing an international order, we recommend checking your country’s customs regulations for beauty and personal care products. If your order contains a restricted item, we’ll notify you via email within 2 business days of placement—we’ll either remove the restricted item and process the rest of your order, or cancel the entire order and issue a full refund (per your preference).

9. Contact Us for Shipping Help

If you have questions about shipping—such as checking the status of your order, inquiring about shipping costs to a specific location, or resolving a delivery issue—please contact our customer service team at [email protected]. We’ll respond within 24-48 business hours and provide personalized assistance, whether it’s tracking a missing serum, explaining customs fees, or helping you select the best shipping method for your needs.

Thank you for choosing Femiva.shop for your clean beauty journey—we’re committed to getting your favorite products to you safely and on time.